By moving forward with any purchase provided by Major Connect Live you agree to our Terms of Service and Purchase Policy.
MAJOR CONNECT LIVE LLC, PURCHASE POLICY
Last updated: August 1, 2020
REFUNDS OR EXCHANGES ALL SALES ARE FINAL. ALL SALES ARE NON-REFUNDABLE. Major Connect Live does not offer refunds or exchanges of tickets and/or passes purchased on the Major Connect Live web site or via our mobile site. The following circumstance is exempt from the No refund or exchange policy: (Canceled events, Pass Protection).
If you've purchased tickets and/or passes to a show that has been canceled, you will be eligible for a refund minus the initial service charge and processing fee. If a refund is approved, funds will take 7-10 business days to be credited back to your account/card.
POSTPONED OR RESCHEDULED EVENTS
If a show is postponed or rescheduled, your initial purchase will automatically be valid for the rescheduled event. Your purchase can only be eligible for a refund if the event is canceled completely.
With VIP Pass Protection, if you can't attend your VIP activation for reasons you'll get 100% of the base pass price returned to you. If your VIP activation has been rescheduled your pass or passes will rollover to the new date and automatically be valid for the rescheduled activation along with your VIP Pass Protection Coverage. If your VIP activation gets canceled or if you cannot make the rescheduled activation date, you can cancel your VIP Meet & Greet purchase and receive 100% of your “base purchase price”. “Base Purchase Price” is the price of your purchase NOT including any fees and/or charges added at time of your purchase. (i.e. Service Charge, Processing Fee and VIP Pass Protection Fee). For any reason if you are unable to attend the VIP activation, you may request to cancel your VIP Pass for a full reimbursement, up to 24 hours before the date of the activation. Cancellation requests made within 24 hours of the activation date will not be honored and will not be eligible to receive a refund. For cancellation request, please contact
Please Note** Major Connect Live are not the sole decision makers for refunds. Any refund or exchange is at the discretion of the artist's management and/or promoter. REDEEMING YOUR PURCHASE After your online purchase is successful and confirmed you will be emailed your confirmation. Please read your confirmation carefully, it will provide you with important information about redeeming your tickets and/or passes. Please have your confirmation email with our reference number and please be ready to present your picture I.D.