Major Connect Live, LLC Purchase Policy

Effective date: January 1, 2019


By moving forward with any purchase provided by Major Connect Live you agree to our Purchase Policy. 

All sales are non-refundable. Major Connect Live does not offer refunds or exchanges of tickets and/or passes purchased on the Major Connect Live web site or via our mobile site. The following circumstance is exempt from the No refund or exchange policy: (Canceled events).


If you've purchased tickets and/or passes to a show that has been canceled, you will be eligible for a refund minus the initial service fees. If a refund is approved, funds will take 7-10 business days to be credited back to your account/card.


If a show is postponed or rescheduled, your initial purchase will automatically be valid for the rescheduled event. Your purchase can only be eligible for a refund if the event is canceled completely.


Please Note**  Major Connect Live are not the sole decision makers for refunds. Any refund or exchange is at the discretion of the artist's management and/or promoter. 

After your online purchase is successful and confirmed you will be emailed your confirmation. Please read your confirmation carefully, it will provide you with important information about redeeming your tickets and/or passes. Please have your confirmation email with our reference number and please be ready to present your picture I.D.


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If you have any questions about this Privacy Policy, please contact us:

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